New Tools for an Efficient Field Team Approach

  • by Lucas Mohammed
  • 5 Months ago
  • Comments Off

You could be a small field office looking to optimize your team when they are out in the field. You might also be a large multi-national corporation that wants to find new efficient ways to keep tabs on your far-flung workforce. Whatever your situation, when it comes to today’s modern workforce, more and more businesses are finding they need new and innovative ways to keep track of their service and operations teams out in the field.

From the remote oil patch workers in the northern fields of Alberta to the sophisticated office managers of a widespread organic farm in the Central Valley of California, organizational tools have become a must have item for success. But where can you find the kind of tools that will help you to find the best management, schedule your workforce for where they are needed and when, while optimizing the route they take to get there? The answer is in software like the ones offered by Microsoft such as the dynamics 365 operations tool. Here are three good reasons why.

Customer Satisfaction

Every good business knows that keeping the customer satisfied isn’t just the lyrics to a song, it is a mantra that keeps them moving. But in today’s fluent world of work, that can be tough to achieve. With software that tracks the scheduling of resources needed and takes the feedback from customers while still at the source, businesses are finding software tools can bridge the gap.

It begins with matching the right employee skill sets with the work at hand and ends with a summary of the hurdles overcome to complete the job on time. As more of our workforce contributes to the business bottom line from a remote location, this is the tool to keep it all connected.

On Time and On Budget

From big projects to small customer interactions, the key to a successful business is staying on budget. When resources are called up from remote locations based on known availability and ease of transit, that job is that much easier to accomplish. The kind of sophisticated software that companies like Microsoft have developed for remote team coordination make it not only possible but cost effective.

No More Lost Documents

One of the hazards of field work is keeping track of all the documents that are required as part of the job. It used to be that you needed to set up a remote office, complete with office manager, to handle the paperwork. Even if the project wasn’t big enough for its own office, tracking documents was still a tiresome job that was often neglected on site. With the development of organizational software designed for remote locations, everything is kept “in the cloud” and off the site. This makes it easy to track, impossible to lose and accessible by everyone who needs to see it, no matter their location.

As you can see from these handful of examples, software tools that provide documentation, skill tracking and customer feedback that is on the spot and instant are the wave of the future. They are quickly replacing cumbersome physical offices in remote locations to create fast, efficient field teams that meet the needs of companies and customers quickly and easily.

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